Returns & Refunds

We sincerely appreciate your purchase with us. If you are not completely satisfied with your order, we want to make things right. We understand that items may occasionally need to be returned, whether they are malfunctioning, damaged, or no longer needed. To ensure your satisfaction, we offer a 30-day return policy.

Cancellation Policy

You can change your mind about purchasing from us, but only before your order is shipped.

Before Payment: If you haven’t paid for your order yet, you can easily cancel it yourself.
After Payment: If you’ve already paid, you’ll need to contact our customer service to cancel the order.
After Shipment: Once your order has been shipped, cancellations are no longer possible. If we have already started processing or manufacturing your order, we cannot guarantee cancellation or changes. This is especially true for custom-made items.

How to Cancel Before Paying

Log in to your account and navigate to “My Orders.”
Open the order you wish to cancel.
Click “Delete this order” and confirm your cancellation.

How to Cancel After Paying

Before Shipment: Contact our customer service to cancel your order. We will refund your payment, excluding any custom-made items.
After Shipment: Cancellations are not possible once the order has been shipped.

Returns and Refunds at Alpha Lights

At Alpha Lights, we strive to ensure your shopping experience is as smooth as possible. Our return and refund policy is designed to offer you a hassle-free process.

Risk-Free Shopping

We provide a 30-day return period from your purchase date. During this time, you can thoroughly explore your new lighting products to ensure they meet your expectations.

When to Claim Your Refund

You are eligible for a refund if:

The product received does not match the description on our website.
The product arrives damaged or defective.
You decide the product is not what you need within the 30-day return period.

What Doesn’t Qualify for a Refund?

To maintain transparency, here are the conditions under which refunds are not applicable:

Items that have been misused or mishandled.
Products showing wear and tear beyond normal testing.
Returns are initiated after the 30-day return period.

Refund Breakdown

Changed Your Mind or No Longer Needed: You will receive a refund for the product cost. Note that shipping and VAT charges are non-refundable.
Incorrect or Damaged Items: You are entitled to a full refund, including product cost and associated shipping/VAT charges.
Restocking Fee: A 10% restocking fee will be charged for items returned due to unwanted or incorrect orders placed.
Depreciation Costs: Charges may apply for misused or broken items and in cases of refunds on special requests.

How to Start Your Return

Contact our customer service team at sales@alphalights.co.uk or call us at +447477204634 within the 30-day return period or upon receiving a damaged/incorrect item.
Our team will guide you through the straightforward steps to initiate the return process.

Our Commitment to You

At Alpha Lights, we are dedicated to providing exceptional customer service and ensuring your satisfaction at every step. If you have any questions or concerns about our return and refund policy, please don’t hesitate to contact us. Your satisfaction is our priority.

Thank you for choosing Alpha Lights – where bright choices meet exceptional satisfaction!